This 30 week full-time course of study is designed to serve those with fundamental knowledge and experience in the Hospitality Industry. The course will sharpen your business skills and assist you to excel to senior career posts in our industry. This is a follow-up program to be taken after the Hotel and Restaurant Operations Program and can also be
taken by those with qualified industry experience.
Continental Service – 4 WEEKS
Overview of the History of Table Service
Classical Dishes
Customer Service
Food and Beverage Service
Safety and Sanitation |
Styles of Table Service
Dining Room Organization
Serving Wine
Dining Lab Exercise |
The Menu and the Sequence of Courses
Table Settings
The Front Door
A la Carte Service |
Sales and Marketing - 4 WEEKS
| Market Analysis |
Target Identification |
Target Analysis |
| Positioning the Business |
Print & Broadcast Media, Websites |
| Creating Objectives & Plans |
Measuring Results |
Client Feedback |
Accounting - 4 WEEKS
| Financial Statement Uses |
Cash Flow and Control |
Accruals |
| Payroll Management |
Purchasing Control |
Inventory Procedures |
| Audits - multiple formats |
Cash Reserves |
Servicing Debts |
Housekeeping Management - 4 WEEKS
| Corporate Standards |
Franchise Standards |
Creating Your Own Standards |
| Labour Management |
Par Stocks for Inventory |
Control Measures |
| White Glove Inspections |
Fabrics and Materials |
Chemicals and Supplies |
Planning and Control of Food & Beverage - 4 WEEKS
| Standards for Menus |
Purchasing Control Points |
Receiving and Returning |
| Calculating Costs |
Calculating Proper Yields |
Calculating Selling Prices |
| Production Control Points |
Service Control Points |
Analysis and Corrective Action |
Convention Management - 4 WEEKS
| Meeting/Trade Shows |
Marketing Plans |
The Association Market |
| The Corporate Market |
SMERFS and Others |
Negotiating Contracts |
| Convention Planning |
Servicing the Event |
Post-Analysis//Next Sale |
Business Communication - 6 WEEKS
| Formal Letter Writing Techniques |
Formal Memo Techniques |
Oral Presentations |
| MS POWERPOINT Presentations |
Communicating as a leader |
Communicating to a leader |
| Conducting a meeting with an agenda |
Brainstorming sessions |
Best Methods and Why |
Career Preparation and Search
These two weeks are devoted to preparing a variety of resumes and cover letters. Time is also set aside for career search and preparing for job interviews and making proper presentations to an employer on the potential of hiring your services.
Constellation College of Hospitality