A four week full time program that gives the student a real- world perspective on the world of hospitality housekeeping. This introductory course includes tips, checklists, industry lists and “do’s and don’ts” and useful ideas for managing one of the largest departments and staff groups in a hotel.

Text:
Housekeeping Management
Margaret M. Kappa
American Hotel and Lodging Educational Institute

  
The Role of Housekeeping in Hospitality
A historical and consumer perspective of the industry.

Planning and Organizing
Key roles, management responsibilities, supervisors and inspecting work.

Human Resources
Labour markets, job descriptions, skills training and development of resources.

Managing Inventories
Par levels, uniforms, guest linen, machines & equipment, cleaning supplies and guest supplies..

Safety & Security
Guest and employees alike, and watching over the operation to ensure a safe work place and a safe and enjoyable guest experience.

Managing an on-premise Laundry
Flow of linens, machines and equipment, chemical and utility influences, staffing  and valet service.

Guestroom Cleaning and Public Area Cleaning
Methodology, supplies and carts, inspection of assigned work, deep cleaning projects.

Carpets, Floors, Beds, Walls, Furniture and Fixtures
Proper selection and proper care methods to ensure the lifespan of expensive capital assets.

Upon successful completion of the exams, you will earn a Certificate from the American Hotel and Lodging Educational Institute.