This 4 week full-time course of study focuses on the skills necessary to recruit and select new employees and train and motivate them while on the job for you.

Text:
Supervision for the Hospitality Industry, Third Edition
Raphael Kavanaugh & Jack Ninemeier
Educational Institute of the American Hotel and Lodging Association

Duration:   4 WEEKS - 100 HOURS
  
The Supervisor and the Management Process
Management levels, basic management principles, planning, organizing, coordinating, staffing, directing, controlling and evaluating.  Skills for effective supervision, supervisory responsibilities. 

Effective Communication:
The communication process, myths, barriers and biases affecting communication.  Speaking and listening skills, listening models, active listening skills, body language.  Writing letters and memos. 

Human Resources:
Employee turnover, recruiting, interviewing, selection, human resources planning.  Orientation and training, training methods, understanding the jobs you train, job descriptions, measuring training.  Four step training method, learning styles.

Managing Productivity and Controlling Labour Costs:
Productivity standards, planning staffing requirements, forecasting business volume, staffing guides.

Evaluating and Coaching:
Performance evaluations, approaches and obstacles. Informal coaching, formal coaching.

Discipline
Myths about discipline, purpose of disciplinary action, progressive discipline, managing the disciplinary process.

Special Supervisory Concerns:
Overview of the Employment Standards Act and equal opportunity laws. Sexual harassment, WSIB, ethics.

Supervisory Tools:
Team building, motivation through leadership, managing conflict.

Professional Development:
Time management, managing change, planning your personal development.

Upon successful completion of the exam, you will earn a Certificate from the Educational Institute of the American Hotel and Lodging Association.