This 10 week part-time course of study focuses on the skills necessary to take reservations, greet and register guests, take payments and check-out guests through a hotel front desk

Text:
Managing Front Office Operations, Seventh Edition
Michael Kasavana & Richard Brooks
Educational Institute of the American Hotel and Lodging Association

Duration:   10 WEEKS - 60 HOURS
  
The Lodging Industry
Classifications of Hotel, target markets, levels of service, ownership and affiliations.

Hotel Organization:
Missions, Goals, and Strategies.  Hotel organization charts, and divisions of business. Focus on Front Office operations.

Reservations:
Reservations and sales, types of reservations. Handling the reservation inquiry, group reservations, reservation availability, the reservation record, the confirmation, and reservation maintenance. 

Registration:
Pre-registration activity, the registration record, room and rate assignment, room status. Method of payment, issuing keys, special requests, selling the guestroom, when guests cannot be accommodated.

Security:
A growing concern, managements, role, elements of security training, legal definitions,

Check out and settlement
Fundamentals of accounting, departure procedures, methods of settlement, guest histories.

Housekeeping
Communicating room status, housekeeping and maintenance, planning the work, teamwork and supervision.

The Front Office Audit 
The role and function of the audit, the audit steps and process. 

Planning and Evaluating Operations
Management functions, establishing room rates, forecasting availability, budgeting.  Revenue Management:  the concepts and elements of revenue management to maximize profitability.

Upon successful completion of the exam, you will earn a Certificate from the Educational Institute of the American Hotel and Lodging Association.