This 15 week full-time course of study focuses on Hotel Rooms Division operations and provides students with a combination of in-class and practical hands-on learning in the hotels in the greater Toronto area.

Texts:
1.   Hospitality Today, Fourth Edition
      Rocco M. Angelo, CHA & Andrew N. Vladimir
2.   Managing Front Office Operations, Seventh Edition
      Michael Kasavana & Richard Brooks
3.   Supervision for the Hospitality Industry, Third Edition
      Raphael Kavanaugh & Jack Ninemeier

All are from the Educational Institute of the American Hotel and Lodging Association

Duration:   15 WEEKS - 375 HOURS
  
Course Flow:

The program consists of 3 theoretical modules of 4 weeks each plus a minimum of 3 weeks in a practical module.

Hospitality Today
Hotels, Restaurants, Cruise Ships, Casinos and more as part of the global hospitality industry.

Managing Front Office Operations
Reservations, Front Desk Check-in and Check-out, Night Audit and working with Housekeeping.

Supervision in the Hospitality Industry
Recruiting, Selecting, Hiring, Training, Motivation, Disciplining and Termination of staff.

Industry Practicum
Students work with a faculty member to arrange a site to do their 3 week practicum in a hotel, restaurant or other hospitality operation in the greater Toronto area.